Introduction

Welcome to the online payment portal of the Association of Indian Universities (AIU). By using this website and our online payment system provided by HDFC Bank, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.

Services Offered

This platform enables users to pay various fees (Viz. annual membership processing and subscriptions, sports registration fees, equivalence fees, sale of publications, advertisements, Guest house, conference rooms, various other workshops and  dues to AIU online using various modes such as debit/credit cards, UPI, net banking and Challan via HDFC Bank’s payment gateway.

Payment Terms

• All payments made through this portal are subject to verification and confirmation by AIU.
• The amount payable includes applicable taxes and processing charges.
• Payments once made are recorded for the specific financial year as indicated by the payer during the transaction.

Transaction Confirmation

• Upon successful transaction a receipt in PDF format will be generated and also sent on email ID provided at the time of payment.
• If a transaction fails or is cancelled, AIU shall not be liable for any consequences thereof. Users are advised to retry or contact to the bank email (eshika.mantri@hdfcbank.com) or the support email as follows:
  • Annual membership (meetings@aiu.ac.in/ accounts@aiu.ac.in)
  • sports registration fees(refaiusports@gmail.com)
  • equivalence fees(evaluation@aiu.ac.in)
  • sale of publications(publicationsales@aiu.ac.in)
  • advertisements(advtun@aiu.ac.in)
  • Guest house, conference rooms(us_admin@aiu.ac.in)

User Responsibility

• Ensure that correct information is entered while making payments.
• AIU is not responsible for transactions made using incorrect details.

Limitation of Liability

AIU and HDFC Bank will not be held liable for any direct, indirect, or consequential losses or damages arising due to:

1. Unauthorized use of payment credentials.
2. Payment failure.
3. Data entry errors by the user.

Introduction

This policy outlines how AIU collects, uses, and protects the information you provide while using our payment portal.

Information Collection

We collect the following information during the payment process:

• Remitter/University Name and Unique ID (If any)
• Contact details (Name, Email, Mobile Number)
• Billing and transaction data
• IP address and browser data (for security)

Use of Information

Collected data is used strictly for:

• Payment processing and confirmation.
• Record-keeping and report generation.
• Communication related to the transaction.

Data Sharing

• No personal or financial information is shared with third parties, except with HDFC Bank for payment processing.
• We do not sell or rent user data to any organization.

Security

• The platform uses industry-standard SSL encryption and secure servers hosted by HDFC Bank.
• All payment information is transmitted securely and is not stored on AIU’s servers.

3. Refund & Cancellation Policy

General Policy All payments made to AIU are non-refundable unless there is a proven error in payment such as duplicate payment or excess payment.

Refunds will be considered only in the following scenarios:

• Duplicate transaction.
• Excess amount paid due to clerical error.
• Refunds of other receipts will be considered on specific request subject to approval of Competent Authority. 

Refund Process

Refunds, if approved, will be made only to the original mode of payment.

Users must submit a written request via email to concern division’s Email ID.

AIU will verify the details and initiate a refund within 30 working days if found eligible.